Privacy Policy Statement

This privacy policy statement pertains to Upflights and its website https://www.upflights.co.uk. We describe how we collect and utilize your personal data. Last updated: May 2018.

Applicability of this Privacy Statement

This privacy statement applies to all personal data we collect, use, share, and store about you when you book cheap airline tickets, visit our website, or engage with us.

Please note, that if you reserve a flight by making an advance partial payment (Initial deposit), fare/taxes may change without prior notice. This means the price isn't guaranteed until the ticket is issued. In such cases, we won't be liable for fare/tax differences. To avoid this, we recommend prompt payment and ticket issuance. Additionally, any cancellations will not refund the paid deposit(s).

Our website may contain links to third-party websites. This privacy statement does not apply to data collection on these external sites, and we are not responsible for their privacy policies. Refer to the relevant website's privacy policy (where available) for further details.

This privacy statement was last amended in May 2018, replacing earlier versions. Any updates will be communicated via email and published on our website before taking effect.

Data Responsibility

Upflights.co.uk, a trading brand of Hello Travel (London) Ltd., is responsible for collecting and using your personal data. Contact our customer service for queries, comments, or complaints about the use of your data by Hello Travel.

Collected Data

We collect five categories of personal data: name and contact details, booking specifics, data from customer service interactions, website visits/newsletter reading, and social media details. By providing this sensitive data, you consent to its collection, use, and sharing for specified objectives.

Data Usage

We utilize your data for service provision, research, and direct marketing based on your preferences and behavior. Collected information assists in processing reservations, assessing eligibility for discounts, tailoring recommendations, and providing customized services and offers.

Data Security and Retention

We employ technical and organizational measures to safeguard your data against loss or unauthorized use. Data is retained for the period required for the objectives outlined in this statement, generally up to 2 years after your last interaction with us.

Compliance with Data Protection Laws

We adhere to data protection laws and ensure that personal information is processed in line with relevant legislation.

Information Sharing and Marketing

We may share information with airlines, companies, credit card issuers, and banks for verification. We use your information for newsletters, market research, product information, and promotions, and your data is protected and not provided to third parties unless required by law.

Marketing Communications

You may receive email marketing materials from us based on your consent, which you can opt out of at any time free of charge.

Disclosure of Personal Information

We do not store credit card details or share customer details with third parties.

Use of Cookies

We use cookies and tracking software to personalize visits, monitor traffic patterns, and enhance site usability. These tools help us understand visitors' needs and improve site design.

Policy Changes

We reserve the right to modify or update this policy at any time to comply with changing requirements, technology, or legislation.

Privacy Queries

For any queries or updates to your details, use the Contact Us facility on our Site. Thank you for visiting UpFlights.co.uk.